Because FlowStore cares about delivering on their promises with action, we monitor our customer service performance relating to the design, assembly and delivery of your lean manufacturing or live storage project.
Key points are:
Businesses rarely last for more than three decades if they fail to look after their customers and suppliers. We are proud of our delivery record, with over 97% of orders in 2017 being defect-free in matters affecting the end user.
We reach that high level of customer care by checking throughout our processes to reduce risks, problems and errors. Technical issues affecting design are reviewed at quotation and final order stages.
Before building we check drawings against the design requirements, and have built-in assembly checks. Each stage has a progress sign-off, prior to final inspection and test, when a bar-coded label is applied to individual units to ensure that they can be traced on your factory site.
Complacency in FlowStore customer services is not allowed, so we are working on minimising the last few percent!
Fairview Business Centre 29-31 Clayton Road, Hayes, Middlesex UB3 1AN, UK.
Tel: +44 (0)20 8581 5555 Fax: +44 (0)208 581 5575
Registered office: Fairview Business Centre 29-31 Clayton Road, Hayes, Middlesex UB3 1AN, England.
Registered No: 1734709